To Emily & the entire Nellions Mobility Team,
I just wanted to drop you a line to let you know how happy I was with your services. Briefly I’d rate you as follows:
Thanks to all for a job well done!
–Edwin W. O.
Happy to report that Nellions Moving and relocations did a marvellous job. Lessons learned:-
I narrowed down to 3 service providers,who visited the premises same day, only Nellions got back with a quote the same day =Efficiency and speed.
Their quote was way above my budget, we discussed and reached an agreement without much hassle = Flexibility.
They provided lunch. A generous meal to cover lunch and dinner. This was a pleasant surprise.
They assumed they had the job by the way the site visit was handled compared to the others. Francis had the right attitude = professionalism and great customer service.
Francis and Captain Charles were very patient and super friendly.
I’m a happy client. Absolutely no complaints.
They underpromised and OVER DELIVERED.
We moved house in early December 2016. A survey team visited us before the actual date and we discussed and agreed on all the details. On the material day, the team arrived before the agreed time! We had an introduction session with each team specifying exactly what their role was during the move. Packing was done carefully in proper moving crates (like in the movies) which were well labelled so there were no mix ups at the new house. Fragile items and furniture were wrapped in thick blankets. Even the rooms in both houses were labelled as well. The truck looked clean and well maintained. We were impressed by the crew cabin – so there would be no crew sitting on mattresses on the truck as it drove through neighbourhood.
Unpacking was professionally done with all items going to the right positions in the new house. We slept in our beds on the first night after the move and had a free meal as well! The team was very friendly and they sought direction and feedback at every step. This move was easy! I recommend Nellions to anyone who is looking to move hassle free.
Nellions is a great company from a customer stand point:
#1 (Prompt): During my first interaction I asked could they get to my apartment and give me a moving quote 30 minutes from when I called. As a little bit of background, I had a rival company scheduled to show up at the time I requested. Nellions representatives arrived before the rivals with whom I made arrangements the previous day.
#2 (Timely): The day of the move they were to arrive at 8 am, they were 15 minutes early with a crew ensemble.
#3 (Self-control): I baked cookies, but NO ONE would eat until they moved ALL of my things into the truck.
#4 (Courteous to a person): Each representative with whom I interacted was awesome as a human.
#5 (Thoughtful): I assumed incorrectly that some possession of mine was missing several days after the move. I called the move captain (Naomi) and she made plans to visit the following work day (after asking her associates about the items I thought were missing). I found my stuff before then and thanked her for her thoughtfulness.
Nellions is an amazing moving company!
Thank you for yesterday. Your guys were amazing. I was very surprised to see them here early!! Everything went smoothly and they are a great team.
Indeed I was greatly impressed and quite satisfied by your team and the service they gave me. I didn’t know moving can be such a stress free thing! Keep up the good work.
I will definitely be recommending you guys to my family and friends. I will also recommend you to the relevant department in my organization and forward the brochures to them.
– – Purity K
Just a quick note to express my and Muthoni’s gratitude for recommending Nellions Moving company to help us with our move recently. We were so happy with their service. They were very friendly and professional. We will certainly recommend and use them in the future.
I had to put in written how pleased I am with Nellions services in assisting us to move into our new house. I am, admittedly, a hard customer to satisfy but clearly, I can’t hold to say : WELL DONE and PLEASE KEEP IT UP! The team was not only organised but also listening to us! They were kind, professional, dynamic, quick, careful and with a lot of sense of humour! The captain (Ken) even told me it was fun to move with us… I hope he meant it!
All of them were fully of a good help :
– Ken managing the whole project with care
– Benson willingly helping us to fix our appliances in a very neat way.
– Evans running up and down unlazily and with a willing spirit
– Asumpta behaving even like a little sister : “what else can I help you with?”
– (I can’t remember the name of this last one) being so patient when I asked him to help me fix the curtains with pegs!
Not to mention, by all means, you and Dorcas’ professionalism when you first came to give me a quotation. It was sent rapidly and with lots of precision… I hope you all get a good salary..! I was feeling sorry for the team because they stay the all day empty stomach (and obviously my fridge was empty as well!) but I was explained Nellions provide breakfast for them. Amazing!!!
I will definitely recommend Nellions! I have rarely seen such a good customer care in this so loved country… People like you are the ones making us being willing to stay longer! Thank you, thank you and thank you again…! May the economy make you prosper keeping up this standard of high quality services…
– – Veronique