1) INTRODUCTION
Nellions Moving and Relocations Limited (“Nellions ”) has developed this Privacy Policy out of respect for the privacy preferences and choices of our clients, prospects, suppliers and our industry partners. We have established procedures to ensure that every reasonable effort is made to address your concerns.
Nellions and its subsidiaries provide services to corporations as well as individuals and their family members. In order to provide contracted personal services, Nellions needs to collect and process personal data.
This Privacy Policy describes Nellions policies and practices regarding the manner in which we collect and process your personal data, ensuring that your data is used only for purposes stated in this policy; protecting it from disclosure to 3rd parties that are not part of your move process.
Nellions may from time to time update this Privacy Notice as it’s adopt new privacy policies. We encourage you to read and understand it. Please contact us regarding any questions or concerns about our privacy policies.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2) WHAT INFORMATION MAY BE COLLECTED
- We collect personal information on our clients in order to provide moving, relocation and relocation-related services to them. In many cases, Nellions acts as a data processor as directed by our corporate clients. Nellions only collects personally identifiable information about individuals when such individuals specifically provide such information to Nellions on a voluntary basis or while requesting information on Nellions services.
We also collect information from suppliers and sub contractors in the process of seeking ways to collaborate as we offer services to clients
We also collect information from job seekers who want to work in our organization
- When inquiries are made either on phone, email or any other form, Nellions will request for personal information in order to correctly process your request
- When we provide you with a quotation for removal/relocation of domestic services, international services, storage, packing, and unpacking service, arranging insurance, packing material sales, we ask you for the information we need to do so.
- We may provide the information that you provide us to agents, shipping companies, subcontractors, insurers or insurance agents/brokers to enable us to complete the service requested.
- We also use your information to enable us to manage your ongoing requirements and our relationship with you, e.g. for removal/relocation domestic, international, storage, packing and unpacking services, insurance, packing material sales. We may communicate with you by mail or electronically unless you tell us that you do not wish to receive electronic communications.
- From time to time we will use your contact details to send you offers and newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email or by post. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.
- We may also use your information internally to help us improve our services and help resolve any problems.
We require to collect information on any or all of the following to help us serve you better:
- Your Name: So we know who we are dealing with.
- Your Origin And Destination Addresses: To facilitate your move process.
- Your Contact Details (Phone Number and Email Address): For ease of communication.
- Size of Move: To adequately facilitate the move process.
- Moving date: For ease of communication and to facilitate the move process
- List Of Items Moving: To help efficiently plan your move
- Passport: As legally required for efficient relocation service (exports and imports)
- PIN Numbers: As legally required for efficient pre-move planning.
- Valued Inventory: As legally required for efficient planning.
- Work permit: As legally required during the move process (exports and imports)
- We collect and process CCTV data which includes; images collected of you either at our premises or in the vicinity of our vehicles. Processing CCTV images is necessary for reasons of substantial public interest in order to:
- prevent crime and protect buildings and assets from damage, disruption, vandalism and other crime;
- for the personal safety of staff, visitors and other members of the public and to act as a deterrent against crime;
- to support law enforcement bodies in the prevention, detection, and prosecution of crime; andto assist in the defense of any civil litigation.
3) HOW WE COLLECT AND USE (PROCESS) YOUR PERSONAL INFORMATION
We collect your information through:
- Direct interactions. You may give us your Identity, Contact and Financial Data and other information about you and individuals connected to your business by filling in forms or by corresponding with us by post, phone, email or otherwise.
- In person surveys or assessments done by our employees at your premises
- CCTV operations. We may record and store information about you from CCTV at any of our premises or attached to our vehicles.
- Automated technologies or interactions. As you interact with our website and Assessment App., we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
- Social media. We may receive your data from third-party sources such as but not limited to Facebook, Twitter, Instagram, Linked In and WhatsApp.
- Videos: We may request you to send us video clip or conduct live virtual survey via video to help facilitate your move process.
4) HOW DO WE HOLD AND PROTECTION YOUR INFORMATION
- We strive to maintain the relevance, reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal requirements.
- We hold the information we collect from you on our secure servers.
- We ensure that your information is safe by using a state of the art firewall. We maintain physical security over our paper and electronic data and premises, by using locks and security systems.
- We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
5) WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA
The information we collect helps us understand the nature of your request and serve you better, in detail:
Primary:
- To provide you with removal/relocation domestic, international, storage, packing and unpacking, international moving quote services.
- In the course of day-to-day business operations, authorized individuals within the Company may utilize and/or transfer Personal Data. These transfers of Personal Data are necessary in order to carry out the Company’s General Business Purposes.
- We will disclose your information to relevant subcontractors including :
- Transporters
- Our Suppliers
- Shipping Lines
- Insurance Companies
- Crane Services
- Clearing And Forwarding Agents
- Custom Brokers
- International Moving Partners
- Government Agencies such as Kenya Revenue Authority
However, we will take all reasonable steps to ensure that they protect your information in the same way that we do.
Secondary:
- Internal record keeping and running this website.
- We may use the information to improve our products and services.
6) DATA SUBJECT RIGHTS
This Privacy Policy is intended to provide you with information about what personal data Nellions collects about you and how it is used. If you have any questions, please contact our Data Protection Officer.
If you wish to confirm that Nellions is processing your personal data, or to have access to the personal data Nellions may have about you, please contact us.
Nellions clients always have a choice to consent or not consent to the sharing of their information with third parties. Nellions only processes the information for the specific purpose and according to the consent given by the individual.
You will always have the right to access, review, and correct any personal information that we may have collected on you. An individual who seeks access to, or who seeks to correct, amend, or delete inaccurate information in Nellions possession should contact Nellions, and Nellions will review and make corrections accordingly. For more information on where and for how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at move@nellions.co.ke.
7) RESTRICTION OF USE
Nellions commits to the following:
- Restricting access of all data that it is privileged to receive to only persons who need to use the data in the course of their work
- Advising and educating it’s employees on the need to keep all data that they get in the course of their work safe, within the company and to never use it for any other purposes except what it is intended for.
- Warning the company agents and sub contractors to not use data given to them by Nellions for any other purposes except what it is intended for and if they have to , they must inform Nellions who will seek permission on their behalf from the owners of this data.
- Keeping all data safe and out of reach from any persons who should not have access to it
8) CHANGES AND UPDATES TO THE PRIVACY POLICY
As our organization practices may change from time to time and as global data use policies continue to change, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy at this site.
9) QUESTIONS OR COMPLAINTS
Please contact us on:
- Nellions Moving and Relocations Limited
- P. O. Box 28355-00100
- Nairobi, Kenya.
- Phone: +254 (0) 0700000002
- Email: move@nellions.co.ke
