Relocation can be a daunting process, not just for your in-house teams, but for the international employee as well. Navigating different immigration plans and laws, forms to fill, logistics management, and the desire to make it an enriching experience for your team might be overwhelming without a proper employee moving strategy in mind.
To begin, you ought to ask the following questions to determine if they’re the right fit for your business:
Experience and Credentials
1. How long has the company been in the relocations industry?
An established company with years of experience is more likely to have developed efficient processes, built strong networks, and gained valuable knowledge to navigate the complexities of international employee relocations in Kenya.
2. Does the company specialize in international moving?
International relocations involve unique challenges and requirements, such as customs regulations, documentation, and coordination with various parties across different countries.
A company that specializes in international relocations is likely to have the necessary knowledge, expertise, and resources to provide tailored solutions for international employee relocations in Kenya.
3. Is the company licensed and insured?
Licensing ensures that the company operates legally and meets certain industry standards. It provides reassurance that the company is recognized by relevant authorities and follows proper protocols.
Insurance coverage is equally important as it protects both the company and the client against potential risks, such as loss or damage to belongings during transit. It is important to understand the extent of the company’s liability in case of loss, damage, or delays, and the terms and conditions outlined in their contract.
Moving companies may offer different liability options, such as full value protection or released value protection, which determine the amount they would be liable to reimburse in case of loss or damage. It is crucial to review and discuss the liability coverage provided by the moving company to ensure it aligns with your needs and expectations.
Working with a licensed and insured company provides peace of mind and helps mitigate potential risks associated with international relocations.
4. What certifications and affiliations does the company have?
Certifications and affiliations can demonstrate a moving company’s commitment to professionalism, high-quality service delivery, and adherence to industry standards. Look for companies that hold certifications or memberships with reputable organizations related to the moving and relocation industry.
For instance, certifications from organizations like the International Association of Movers (IAM) or affiliations with recognized international moving associations such as the British Association of Removers (BAR) and the Pan American International Movers Association (PAIMA indicate a commitment to best practices and continuous improvement.
Certifications and affiliations also suggest that the company undergoes regular assessments and upholds high standards in its operations.
Products and Services
5. What specific services does the company provide for international employee relocations?
Reputable moving companies offering international employee relocation services in Kenya typically provide a comprehensive range of services to ensure a smooth transition. These services may include:
- Pre-move consultation and planning
- Packing and labelling
- Transportation
- Customs clearance
- Unpacking and home/office set-up
6. Does the company offer specialty removal services for fragile and high-value items?
Experienced moving companies in international employee relocations understand the essence of handling fragile or high-value items such as fine art with utmost care. They use specialized packing techniques and supplies and have the resources and expertise to ensure safe transportation.
Some companies also offer additional insurance coverage options to provide extra protection for valuable possessions if needed.
Global Networks and Partnerships
7. Does the company have a well-established network of agents or partners in the destination country?
Moving companies in international employee relocations in Kenya typically have a well-established network of agents or partners in the destination country. This network facilitates smooth coordination and handling of logistics at the destination, ensuring a seamless transition for the employee.
A well-established network in the destination country ensures seamless coordination and access to necessary services.
8. Is the company familiar with local regulations, customs procedures, and cultural considerations?
Experienced moving companies are familiar with the local regulations, customs procedures, and cultural considerations of the destination country. They also stay updated on any changes to ensure compliance and facilitate a smooth transition through customs.
For instance, when moving to the UK, expect restrictions on the size of trucks you can use to move your household items in major cities like London. Familiarity with such local regulations and customs procedures ensures compliance and a smooth transition.
Companies should also understand the cultural nuances and provide guidance for relocating employees to ensure successful integration into the new local environment.
Costs and Quotations on International Employee Relocation
9. How does the company determine the cost of the relocation?
Moving companies determine the cost of international employee relocation in Kenya based on factors such as volume or weight of the belongings being moved, the distance between the origin and destination, the mode of transportation preferred between sea and air freight, the complexity of customs procedures, additional services required, and any unique requirements.
Transparency in cost determination ensures accurate budgeting and prevents unpleasant surprises. It’s advisable to request a detailed breakdown of expenses to understand how the company arrived at the overall cost.
Transparent moving companies strive to provide accurate and upfront pricing, without hidden or undisclosed charges.
However, you should ask about any potential additional charges that may apply. These may include charges for storage, customs duties or taxes, remote area surcharges, storage-in-transit fees, or any other services not included in the initial quotation.
It’s important to have a clear agreement on the scope of services and associated costs to avoid surprises. Clarity in costing is key, since hidden or additional charges can impact the final cost significantly.
11. Can the company provide a binding or guaranteed price for the entire process?
Some moving companies may provide a binding or guaranteed price for the entire process, meaning that the agreed-upon price will not change unless there are substantial changes to the initial requirements. However, it’s important to discuss and clarify with the company the terms and conditions regarding the price guarantee.
Other companies may offer a non-binding estimate which is subject to adjustments based on factors like actual weight or volume. Understanding the pricing terms and potential contingencies is crucial for budgeting purposes.
A binding or guaranteed price provides financial certainty and protects against unexpected expenses when hiring an international employee relocation company in Kenya.
Transit Time and Tracking
12. What is the duration of transit from the origin to the destination country?
The transit duration depends on factors such as the distance between the two locations, shipping mode, customs clearance procedures, and any unforeseen circumstances such as weather conditions or logistical issues.
Discuss the estimated transit time with the moving company, as they can provide a more accurate timeline based on the specific details of the relocation. Knowing the estimated transit time allows for better planning and managing expectations.
13. Does the company offer real-time tracking or updates on shipment’s movement?
Reputable moving companies often offer real-time tracking or regular updates on the progress of the shipment during an international relocation. This can include online tracking systems or regular communication channels to keep clients informed about the whereabouts of their belongings.
Tracking allows you to have visibility and peace of mind, knowing the status of the shipment and its expected arrival time. It is advisable to inquire about the tracking options available, and the frequency of updates provided by the moving company.
14. What measures does the company have to handle unexpected delays?
Delays can be due to reasons such as customs clearance procedures, transportation issues, or unforeseen circumstances.
The moving company should have procedures in place to promptly address and mitigate delays. This may involve alternative transportation arrangements, expedited customs procedures, or other solutions to ensure minimal disruption to the relocation process.
It is important to discuss these measures with the moving company to understand how they handle unexpected delays and ensure that appropriate solutions are in place.
Documentation and Customs Clearance
15. What paperwork does the company need from the employee to facilitate the move?
Clear communication on the paperwork the employee must obtain or provide minimizes potential errors or omissions that could impact customs clearance, facilitating a smooth and compliant move overseas.
Moving companies typically require:
- Passport copies: To verify the identity of the employee and ensure compliance with immigration regulations.
- Valued inventory list: A comprehensive list of all items being moved, including their description, quantity, and value.
- Customs forms: The moving company will provide the necessary customs forms, which may include import declarations, export declarations, and other required documents.
- Residence or work permits: If applicable, documentation related to the employee’s residency or work permit in Kenya or the destination country.
- Power of Attorney: A signed authorization allowing the moving company to act on behalf of the employee during the customs clearance process.
16. Can the company help with documentation and the customs clearance process?
Moving companies specializing in international employee relocations in Kenya often help with the necessary documentation and customs clearance procedures.
They can guide employees to complete customs forms accurately, and facilitate the submission of all necessary paperwork to the relevant authorities to ensure compliance and avoid delays.
17. Has the company dealt with the customs requirements of the destination country before?
Knowledge of the destination country’s import/export permits, restrictions on certain items, duty and tax calculations, and other customs-related considerations may streamline the international employee relocation process.
Customer Support and Communication
18. How responsive and accessible is the company’s customer support?
A reliable company should have prompt and efficient customer support channels, such as phone, email, or live chat, to address any concerns or queries throughout the relocation process. Quick and effective communication ensures a stress-free experience for both the employee and the employer.
Responsive and accessible customer support ensures timely assistance and addresses concerns or questions.
19. Does the company have a dedicated point of contact throughout the process?
Having a dedicated point of contact allows for streamlined communication and personalized support. They can provide consistent updates, answer questions, and act as a reliable resource for the employee and the employer.
The contact person should have in-depth knowledge of the relocation process, understand specific requirements, and facilitate effective coordination between all parties.
20. Can the company provide testimonials from previous clients?
Reputable moving companies should provide references or testimonials from previous clients upon request.
By speaking with previous clients or reading their testimonials, you can gain a better understanding of the company’s reliability, professionalism, and level of customer satisfaction to help you make an informed decision when evaluating moving companies.
Risk Management and Contingency Plans
21. What measures are available to mitigate risk during transit?
A reliable moving company should have robust measures to mitigate risks during transit. This may include proper packaging techniques, secure loading and unloading procedures, and utilizing specialized packing supplies to protect belongings.
Additionally, companies may implement comprehensive tracking systems to monitor the shipment’s progress and ensure its security throughout the journey.
22. How does the company handle unforeseen circumstances like accidents and natural disasters?
In the event of natural disasters or accidents, such as severe weather or road incidents, a reputable company will have protocols to assess the situation, provide timely updates, and adjust the logistics as needed. They may have alternative routes, secure storage options, or partnerships with local service providers to ensure the safety of belongings and minimize any potential disruptions.
Having a contingency plan to address any disruptions to the relocation demonstrates preparedness and the ability to navigate unexpected challenges, ensuring a smooth and efficient process.
Sustainability and Environmental Practices
23. What steps does the company take to minimize its environmental impact?
Taking steps to minimize environmental impact shows a company’s commitment to sustainability and responsible practices. Some common initiatives include:
- Efficient route planning: The company optimizes transportation routes to minimize fuel consumption and reduce carbon emissions.
- Fuel-efficient vehicles: Many moving companies maintain a fleet of fuel-efficient vehicles or use eco-friendly alternatives to reduce carbon emissions.
- Waste management: The company recycles and responsibly disposes of packing materials and other waste generated during the relocation process.
24. Does the company offer eco-friendly packing materials or transportation options?
Some moving companies prioritize eco-friendly options in their packing materials and transport choices for international employee relocations in Kenya.
They may offer or encourage the use of recycled or biodegradable packing materials. Additionally, they may explore alternative transportation options with lower carbon footprints, such as consolidating shipments or utilizing eco-friendly modes of transport where feasible.
Offering eco-friendly packing materials, such as recycled or biodegradable options, reduces waste and promotes environmental consciousness.
Providing eco-friendly transportation options helps reduce carbon emissions and supports a greener approach to relocation.
International Employee Relocation in Kenya with Nellions Moving and Relocations
Step forward confidently with Nellions Moving and Relocations – Kenya’s leading expert in international employee relocations.
With over 12 years of industry experience, Nellions has established a reputation as an innovative company, dedicated to facilitating smooth transitions for businesses and their employees. Whether you’re welcoming international talents to Kenya or bidding farewell to departing team members, Nellions stands ready to deliver an unparalleled relocation experience.
From comprehensive logistics management to meticulous documentation and customs clearance, our seasoned professionals ensure that every aspect of the relocation is executed with utmost precision.
Moreover, Nellions boasts a vast global network of partnerships, ensuring a seamless continuum of service from origin to destination. Our affiliation with renowned industry organizations such as the International Association of Movers (IAM) and the British Association of Removers (BAR) speaks to our commitment to uphold international standards and best practices.
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