Well, we aren’t here to speak on behalf of the entire industry because we can only advocate for measures that we have personally implemented. From our experience so far, we can confidently say that the trust levels in the moving industry are low. Clients who approach us sometimes have one foot out the door as they are sceptical and hesitant on whether they can trust us. And we believe that their concerns are valid because the moving industry in Kenya is yet to attain a level of professionalism that receives a ‘without a doubt’ kind of trust. At the moment, probably 2 out of 10 clients trust movers in general to handle their moving process.
The Nellions family believes that this is something attainable and so everyday we go out to prove that we can be trusted, we can do an excellent job and exceed your expectations so well that you’ll feel obliged to recommend us to your family and friends.
Micromanaging is a major sign that indicates a lack of trust. While we openly welcome observation and supervision during the move, we have noticed that moves that are ‘too controlled’ (by the client) don’t allow our team the freedom to do their best. It’s also a proven fact that generally, micromanaging is counter-intuitive and demoralizing, reducing teamwork and productivity.
Reasons why you should trust us
1. Open Communication
- During our training sessions, we emphasize good communication. Our team captain in charge of the day’s move will ensure that you are well updated throughout the day. Before the team sets out to pack at your origin house, during the move and after the move. So you can relax and trust that we will follow a set standard of procedures to ensure that your move is as seamless as possible.
2. The Nellions Academy
- We are the only moving company in Kenya that has an in-house training academy, so trust us when we say that we don’t just send anyone to handle your valuables. Our movers are thoroughly vetted and approved before they join the academy, other than which we have an evolving syllabus and a frequent training schedule that is updating as trends in the industry change.
3. Our Experience
- Moving is our expertise. We do this every day! As a result, you can put your faith in our work. Your cooperation will always allow the process to flow faster and more efficiently.
We really mean it when we say that you can literally kick back and relax during your move. We’re here to take the stress of the day off your hands.
